Nesterly
Getting Started
Book a Stay
Safety and Security
Your Account
Categories
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Frequently Asked Questions
- How does Nesterly work?
- Where is Nesterly operating?
- How do I know if I am eligible?
- How long does the average homeshare last?
- What does it cost to use Nesterly?
- Is there a minimum length of stay?
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Create a listing
- How do I create a Host account on Nesterly?
- How do I list my spare room on Nesterly?
- What information should I include on my listing?
- How do I publish my listing?
- What if I don't have photos of my home?
- Do I need to live in the home I list on Nesterly?
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Find a great home
- How do I search for listings on Nesterly?
- How do I create a Guest account on Nesterly?
- How do I send a message to a Host?
- I've sent a message to a Host, what's next?
- What steps do I take to confirm a homeshare with a Host?
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Find the right renter
- I've published my listing on Nesterly. What's next?
- How do I view and send messages?
- What steps do I take to confirm a homeshare with a Guest?
- What questions should I ask a potential housemate?
- What is a homesharing agreement and how does it work?
- Can I change the start and end date, monthly rent or task exchange before confirming at homeshare?
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Manage your listing
- Can I list more than one room?
- How do I edit my listing once it's published?
- How do I update my listing availability?
- How do I stop receiving booking requests?
- How do I re-publish my listing?
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Pay your rent
- When am I charged for a homeshare?
- How do automated payments work?
- When do I need to include my payment information?
- How do I edit, remove or add a payment method?
- How do security deposits work?
- How do I find my payment history?
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Get paid
- When do I receive my rental income?
- How do I find my income history?
- Will hosting on Nesterly affect my public benefits?
- Is the income I make on Nesterly taxable?
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Extend or alter a stay
- Can I extend my homeshare?
- What happens if I have to cancel before the homeshare starts?
- What if my housemate or I want to end a homeshare early?
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Trust
- What is included in the background check?
- How does Nesterly vet users?
- Are users required to go through a background check?
- How do references work?
- When do I need to include references?
- Do I need insurance to homeshare?
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Covid-19 Safety
- Where can I include COVID-19 house policies on my listing?
- How can I ensure my housemate is taking COVID-19 precautions?
- What should I do if my housemate or I develops COVID-19 symptoms?
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Security
- What should I do if a Guest wants to see my home before booking?
- Is my personal information safe?
- What should I do if a Guest wants to see my home before booking?
- What personal information is shared with potential housemates while we're messaging?
- What should I do if someone tries to get me to pay outside the Nesterly website?
- Will my home address be visible to users?