Safety and Security

Trust

• What is included in the background check?
• How does Nesterly vet users?
• Are users required to go through a background check?
• How do references work?
• When do I need to include references?
• Do I need insurance to homeshare?

Covid-19 Safety

• What does a Harmony survey report include?
• How should I use the Harmony survey?
• What is the Harmony survey?
• Where can I include COVID-19 house policies on my listing?
• What health guidelines does Nesterly recommend while homesharing?
• How can I ensure my housemate is taking COVID-19 precautions?

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Security

• What should I do if a Guest wants to see my home before booking?
• Is my personal information safe?
• What should I do if a Guest wants to see my home before booking?
• What personal information is shared with potential housemates while we're messaging?
• What should I do if someone tries to get me to pay outside the Nesterly website?
• Will my home address be visible to users?